Reflections

Most organisations think they know how their processes work, but once you sit down with the people who actually do the work, a different picture emerges.

Continue Reading Why documenting ‘how work really happens’ changes everything

There’s a lot of noise about AI “automating process improvement”. But in my experience, AI is most powerful in a completely different way.

Continue Reading AI is changing process improvement, but not in the way people expect

Elon Musk has a five-step approach to process improvement. He says that most organisations get it the wrong way round.

Continue Reading Process improvement starts with curiosity, not optimisation