Perspectives

Where are your change programme stakeholders on the Head/Heart Matrix?
In a recent discussion about winning ‘hearts and minds’, I sketched out this simple 2x2 matrix that plots alignment against engagement.

Authentic communication: Ten questions for change leaders.
I invite leaders of change and transformation programmes to answer these ten essential questions when considering how to communicate more authentically:

Personal stories are more persuasive than facts.
A headline from The Guardian yesterday caught my eye: “Researchers believe personal stories are more persuasive than facts alone in addressing vaccine scepticism.” Of course they are.