Lean Change skills: Listening
min read
I love this from Simon Sinek:
"Listening isn’t waiting for your turn to speak. Listening is the ability to make others feel heard. One of the ways to do that is to practice using these three statements when someone is telling you something":
“Tell me more."
"Go on.”
“What else?”
"If you try this, you will quickly learn how much effort it takes to pay attention to what the person you’re talking to is saying and resist the urge to interrupt, correct, or fix what they say. And that’s why it’s a skill. Because all skills take effort. And in this case, the effort is really worth it."
When people feel heard they feel better. Never is this more applicable than with employees who are impacted by change programmes. Their voices matter.
