Clarity and consistency to support rapid, scalable growth.
Our end-to-end process mapping and training work enabled smoother onboarding, better collaboration, and embedded change at scale.
The context
In 2023, a UK-based construction company with 1200 employees launched a transformation programme to improve efficiency, customer service and cross-functional collaboration. The business was growing rapidly and needed to scale without adding complexity.
The problem
Processes varied between regions and teams, and many were undocumented or based on outdated information. This created confusion, duplication, and a lack of accountability – all of which impacted onboarding, training, and service delivery.
The solution
We partnered with functional leaders to map more than 110 end-to-end processes across Finance, HR, Logistics, Procurement and more. For each process, we created a Standard Operating Procedure, training module, and business readiness assessment. We also supported the change team with internal comms and stakeholder engagement..
The outcome
The result was a consistent, joined-up approach to core operations, faster onboarding, and better cross-team coordination. As new processes rolled out, employees gained the clarity and confidence they needed to adopt them – creating a foundation for scalable growth and improved service across the board.