From fragmented ways of working to a single source of operational truth
We helped this £41m transformation programme create aligned SOPs across functions, enabling confident decision-making and scalable growth.
The context
In 2021, a global leader in standards, certification and business improvement launched a £41 million internal transformation programme aimed at increasing capacity and improving client experience, employee wellbeing, and regulatory confidence.
The problem
As the organisation prepared to grow and diversify, it needed to streamline and align its systems and processes across multiple departments. However, fragmented ways of working, inconsistent documentation, and a lack of clarity around responsibilities were holding progress back.
The solution
Working with subject matter experts and senior leaders, we mapped critical processes across multiple business functions and created a consistent set of Standard Operating Procedures. These formed the foundation for a coordinated training programme and a joined-up approach to change.
The outcome
The work created a single source of truth for core operations, reduced friction between teams, and enabled faster, more confident decision-making. By embedding best practice in a clear, accessible format, the organisation was able to build the platform it needed for future growth.