November 18, 2025
There’s a lot of noise about AI “automating process improvement”. But in my experience, AI is most powerful in a completely different way.
AI accelerates the parts of the work that take the longest:
- transcribing interviews
- extracting steps, roles and decisions
- identifying waste and friction
- generating draft process maps
- building first-draft SOPs
- turning flows into “how-to” guidance
- shaping training content
With the right tools – Whisper, ChatGPT, Lucidchart AI, Scribe, Process Street and Notion AI – you can turn raw conversations into structured clarity in a fraction of the time.
But AI doesn’t replace human judgement. If anything, it creates more space for it.
Because when AI handles the admin, the team can focus on the work that really matters:
- asking better questions
- spotting what’s missing
- holding purposeful workshops
- challenging assumptions
- simplifying the process
- agreeing how things should work in practice
- helping new behaviours take root
AI removes noise so people can think.
It speeds up clarity.
And when used well, it lowers cost and raises quality.
The future of process improvement isn’t AI replacing humans.
It’s AI making humans better at the work only humans can do.